KUALA LUMPUR: Delivering upon its promise to place customers first, Sunsuria Berhad (“Sunsuria”) has announced its all-new Sunsuria Concierge, a one-stop and unique concierge service to enrich its customers’ everyday experience.
The Sunsuria Concierge was designed to redefine the expectations of customers’ journey by offering a diverse and customised menu of services that saves time and minimizes hassle, from vacant possession through to sub-leasing and daily home services.
“The brand new Sunsuria Concierge concept embodies our customer-first philosophy to provide solutions that will ultimately enrich customers’ lifestyles,” said Koong Wai Seng, CEO of Sunsuria.
“When our customers choose Sunsuria, they are not just obtaining property but investing into a sustainable and long-term future for them and their families. Hence, we are committed to improve our customer service programmes to ease their everyday life,” he added.
Redefining customer service
The Concierge offers three types of services: Asset Management, Customer Care, and Lifestyle Services.
Asset Management services provide customers assistance for leasing, sub-sale and building and property management and maintenance.
Under Customer Care, the Concierge handles vacant possession, defect management, and general feedback management for day to day enquiries and feedback.
The Lifestyle category is catered to customers post vacant possession, offering home services, repair and maintenance, pest control, moving and relocation, and home cleaning, just to name a few.
Kaodim Sdn Bhd first official collaboration to provide home services
As the first of many, Sunsuria Concierge has announced its first official collaboration with local startup Kaodim Sdn Bhd (“Kaodim”) to provide home services for residents and tenants.
Through Sunsuria’s participation in the Kaodim Property Developer Home Services Programme, its customers will gain access to Kaodim’s wide range of cleaning, relocation, installation, repair and maintenance services as well as exclusive rewards and offers.
Kaodim will develop a customised web and mobile-optimised portal where Sunsuria’s customers can submit their requests for home services quotations. Kaodim will then verify and match the request to the appropriate professionals to deliver the service.
The site will also offer exclusive offers & rewards designed for Sunsuria’s customers including free redemption for services.
We are delighted to work with Kaodim, the No.1 services marketplace in Southeast Asia, to provide our current and future customers a one-stop digital solution for all their home service needs. Their value proposition will significantly elevate convenience and peace of mind for our customers,” said Datuk Ter Leong Yap, Executive Chairman of Sunsuria Berhad.
“We are honoured to work with a leading developer like Sunsuria and we look forward to introduce its residents to our professionals who’ve been hired by thousands of Malaysians. They won’t have to spend hours searching for the right cleaners, plumbers and more, because our platform will enable them to hire top-rated professionals with ease and confidence at competitive prices via cutting edge technology,” said Choong Fui-Yu, CEO of Kaodim.
“The customers will also be protected by our Kaodim Integrity Program that implements strict guidelines for the professionals, which encourages top-notch service quality and customer satisfaction. We’re so glad that we can partner with Sunsuria to assist its customers with their home maintenance needs, and further empower our professionals with more job opportunities.” added Choong.
The Sunsuria Concierge is currently available to residents and tenants of existing properties Suria Jelutong (Bukit Jelutong), Suria Rafflesia and Suria Ixora (Setia Alam).
It will also cater for new and future developments such as Suria Residence (Bukit Jelutong), Forum 1 & Forum 2 (Setia Alam), Jasper Square, Bell Avenue, Olive Residences, Bell Suites, Provence development, Monet Garden, Monet Lily, and Monet Springtime (Sunsuria City, Salak Tinggi) due to be completed between 2018 to 2020.
Customers who wish to make enquiries or require assistance may contact the Concierge team at 1 800 222 727 or firstname.lastname@example.org. For more information, kindly visit www.sunsuria.com.