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6-month Loan moratorium: Banks must give clear information, process and changes, says BNM


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KUALA LUMPUR, April 30 — Bank Negara Malaysia (BNM) has required banking institutions to take appropriate steps to ensure that borrowers/customers are provided with clear information on the process and changes to the terms of their agreements.

In a statement, the central bank said the banking institutions should also roll out convenient means to conclude these agreements in view of the Movement Control Order (MCO).

Starting from May 1, 2020, borrowers/customers with Hire Purchase (HP) loans and fixed-rate Islamic financing will receive a notification via SMS, email or registered mail from their banking institutions on the necessary steps that they need to take to complete the process of deferring their loan/financing payments under the moratorium.

“Banking institutions will also provide to each borrower/customer-specific details of changes to the terms of his/her HP loan or fixed rate Islamic financing agreement. This should contain information on the revised payment schedule and any changes to payment amounts, including those arising from normal interest/profit rate accrued during the moratorium.”

Borrowers/customers who do not wish to take up the moratorium can still choose to do so at this time by informing their banking institutions and resuming their scheduled payments based on the terms of their existing agreements, it explained.

In such a case, borrowers/customers will be given reasonable time by banking institutions to regularise any outstanding scheduled payments that were earlier deferred under the moratorium.

Banking institutions will not impose overdue or late payment charges on these payments until they are due based on the revised payment schedule agreed with borrowers/customers, BNM pointed out.

To recap, BNM said following the nation-wide loan moratorium announcement on March 25, 2020, banking institutions are in the process of formalising agreements which reflect the revised payment terms with borrowers/customers with HP loans and fixed-rate Islamic financing to give effect to the 6-month moratorium on loan/financing payments.

This, it said is to comply with the procedural requirements under the Hire-Purchase Act 1967 and Shariah requirements which are applicable to any changes that are made to the terms of these agreements, including changes to the payment schedules and/or amounts as a result of the moratorium.

Borrowers/customers are encouraged to refer to the websites, internet banking portals or call centres of their banking institutions for further information.


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