Established in 2006 and starting off with only a handful of staff, Vivahomes has now grown into one of the top real estate agencies in Malaysia. REENA BHATT sat down with its CEO, Alvin Foo to find out more about the agency’s values and business vision
Can you tell us about Vivahomes and highlight some of its milestones?
2016 is a monumental milestone for Vivahomes as it marks our 10th year in the realty business. Over the years, we have snowballed in size and today, we have 12 branches scattered throughout the Klang Valley including Kota Damansara (headquarters), Kepong, Cherasand Puchong.
Our services include the sale and rental of primary and secondary properties as well as auction properties, corporation leasing and project marketing consultancy. These few recent years have seen the agency expanding its business portfolio to include property management and property investment as well.
Vivahomes’ real estate agents and negotiators are committed to guaranteeing total client and tenant satisfaction. We provide our clients with 16 hours of support 7 days a week – whether you are an owner looking for a professional property management team or a tenant looking to rent residential or commercial space, we are always ready to help and serve you as best as we can. Our recent win at the iProperty.com Agents Advertising Awards 2015 is a testament to our focus on service excellence – Vivahomes bagged the Agency of the Year (Titanium) Award and the Visionary Real Estate Agency Award.
What are some of the training programmes that Vivahomes provide and what are the advantages of joining your agency?
The agency is founded on the philosophy that reliable, innovative and distinctive property management skills will give us the edge in providing the most effective and efficient management services to our clients and tenants. Hence, we strive to provide comprehensive and top of the line training programmes that would help shape an all-rounder realtor.
The project marketing team, for instance, undergoesrigorous training – after a basic training course, agents will then be assessed internally. Only those who pass the mandatory requirements/ qualifications will make it into the team. We ensure that our agents are able to provide sound advice on numerous aspects such as sales strategy, launch timing,pricing and incentives, besides juggling the usual roles which include assisting in the sale and booking of units and buyers’ mortgage loan submission as well as handling telephone enquiries.
Our agents benefit from the following:
• Branding and good reputation – Vivahomes is a very well received brand in the marketplace – this is proven by the testimonials of other real estate agents, developers, lawyers and bankers!
• Support and guidance – Our agents receivepractical and administration training, know-hows on carrying out starfish searches and TM searches, transaction reports as well as property talks/seminars by renowned property experts.
• Strong network – We have over 200 associate agents and negotiators. Vivahomes is one big happy family whose members look out for one another – newbies especially would benefit from the mentoring by senior agents besides capitalizing on our strong and established network.
• Solid commission and investment income – Vivahomes provides adual income stream to qualified negotiators. All senior negotiators are allowed to participate in our investment vehicle to earn passive income besides enjoying their normal commission.
What is the agency’s vision and what does it aim to achieve in the next few years?
Our vision is to establish ourselves as a multi-faceted, integrated and innovative real estate agency. We strive to shine in every aspect of our business and to continuously reinvent ourselves as we find better ways to achieve our clients’ goals. This will be done through continuous training, improvement courses and mentoring programmes.
We are committed to being the best in the industry and will continue to work on developing the best business model besides continuing to develop and nurture more talent for the benefit of our clients. We are working very hard to achieve our goal to be a listed company under the Singaporean stock exchange within the next five years.
Do you foresee any challenges ahead and how do you plan to overcome them?
I believe that the Malaysian property market will continue to witness strong interest from buyers. As long as there is population growth, there will be a demand for homes. Moreover, real estate is the preferred investment vehicle of many and I do not see this trend tapering off anytime soon.
The evolvement of time and advancement in technology will inevitably change how we do business. But one thing that has lasted throughout our 10 years in the industry and will continue to stay the same in the coming years is our dedication to providing exceptional service and our respected reputation for honesty and integrity.
This article was first published in the iProperty.com Malaysia June 2016 Magazine. Get your copy from selected news stands or view the magazine online for free at www.iproperty.com.my/magazine. Better yet, order a discounted subscription by putting in your details in the form below!